Responsibilities: Managing a team of representatives offering customer support. Overseeing the customer service process. Resolving customer complaints brought to your attention. Creating policies and procedures. Planning the training and standardization of service delivery. Selecting and hir ...
Responsibilities: Achieving business goals and revenue targets. Overseeing daily operations, managing budgets, and setting performance objectives. Recruiting, training, and supporting general managers as well as conducting regular performance appraisals. Developing and implementing business, m ...
Responsibilities: Achieving business goals and revenue targets. Overseeing daily operations, managing budgets, and setting performance objectives. Recruiting, training, and supporting general managers as well as conducting regular performance appraisals. Developing and implementing business, m ...
Work closely with the Regional CS lead to drive the firm’s CS agenda in the Middle East (ME). This involves regular data collection for reporting, and coordinating with the internal audit team to drive both financial and non-financial audit for CS. Design and coordinate internal initiatives ...
Responsibilities: Completing all assigned tasks and assisting with day-to-day operations. Participating in meetings, workshops, and other learning opportunities. Observing and learning from experienced staff members. Gaining knowledge of company policies, protocols, and processes. Taking deta ...
Responsibilities: Set financial and operational targets for all countries in the MESA zone in alignment with the CS DX Region Head and CS DX country managers Represent CS DX MESA towards CS DX EMEA Management and Headquarters Track progress on targets and report to MESA and EMEA management Align ...
Responsibilities: Work closely with CSBI teams to ensure ABCS uses Globally alleged standard metrics and definition. Conduct deep dives to identify root causes of pain points and opportunities for improvement Become a subject matter expert in AB CS data, and support all AB CS team members in dive ...
Our client, a global IT consulting firm is looking forOracle Integration Consultanttobe based in Dubai.Purpose of this position is to develop all required integrations to Oracle Fusions Cloud, Oracle PaaS and On-Premise components as per the requirements of the companies subsidiaries across the wo ...
Responsibilities: The ability to dive deep into process and data is important, but equally essential is the ability to communicate effectively and authentically with Ops/HR leaders, frontline managers and associates. Individual must have an ability to detect, and address the hidden risk that are c ...
Responsibility: Understand the overall concept and dynamic of SIEMENS LDA division, specifically customer service - service delivery. Provide ideas and methods to create and improve current process related to customer service department. Development of smart tools, aimed to optimize, illustrate, ...
Responsibility: Mitigate capacity risks by managing dependencies across multiple operating units and sites. Clearly communicate dependencies and manage/track exceptions Partner with customer service technology teams on new initiatives, including launch of industry-leading decision support tools ...
Develop and deliver annual online brand P&L budget and commercial / trading plan formulation Lead the implementation of new business strategies and new partner relationships to increase the reach of the brands online Analyze web metrics and make recommendations to improve website performance i ...
Responsibilities: Developing and issuing educational content including notes, tests, and assignments. Supervising classes to ensure all students are learning in a safe and productive environment. Organizing supplies and resources for lectures and presentations. Delivering personalized instruct ...